CHOST.NET goal has always been to  provide professional web hosting services to clients worldwide.

Customer Service is always #1.
We strive to provide the best possible support by answering every email in a timely, informative and friendly manner. We treat our clients the same way we would want to be treated.

Every account is guaranteed to have better than 99.5% uptime You may access and update your site using FTP (File Transfer Protocol) 24 hours a day, 7 days a week at your convenience.
CHost.net provides web hosting and email services. CHost.net reserves the right to suspend or cancel any client's access to any portion or all of CHost.net services, when CHost.net deems that the account has been used inappropriately. CHost.net reserves the right to refuse service and/or access to its servers to anyone.
User Policy

  1. CHost.net prohibits sites engaged in:
    • Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.
    • Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming CHost.net support staff. Spammers are held responsible for a $500 clean up fee.
    • Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, reselling CGI scripts. The client agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the services ordered by the client. CHost.net will monitor the client's bandwidth and disk usage, and has the right to take corrective action if the usage is excessive. Such corrective action may include the assessment of additional charges and/or disconnection or discontinuance of any and all services, which actions may be taken in CHost.net's sole and absolute discretion. If CHost.net takes any corrective action, the client shall not be entitled to a refund of any fees.
    • Adult content
      The determination of what is "adult content" and prohibited shall be solely made by CHost.net
  2. Policy Violation
    Should a policy violation occur, CHost.net reserves the right to terminate the account without notice and without any refunds. The policy-violating client will be held responsible for any damages to CHost.net, including but not limited to, CHost.net's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.
  3. Web Site Content
    The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on CHost.net servers). CHost.net is not responsible for any lost files, information, or data. CHost.net does not provide any file retrieval services.
  4. System Updates
    The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. CHost.net reserves the right to modify the processing times at any time without notice. If a client or CHost.net support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system.
  5. Technical Support
    • Free customer support is provided via email through the client's control panel.
    • Client agrees not to spam support.
    • Technical support hours:
      24 hrs / 7 days a week via email
    • CHost.net does not provide web site design, custom programming and scripting, or web site consulting services.
     
  6. Payment Policy
    Setup Fee
    • The setup fee is required before your service is activated.
    • The setup fee and domain name registration fee are non-refundable.

    Hosting Fees
    • The minimum contract is 3 months.
    • All services are on a quarterly (3 month) or annual (12 month) prepayment basis. There are no month-to-month prepayment programs.
    • Full payment of the setup fee and, if the account is not a transfer, the domain name registration fee, are required before any hosting service is rendered.
    • The initial 3 month or 1 year payment is billed 28 days after signup. The credit card on file will be automatically processed for payment. If you are paying by check, you have seven days to remit payment before service is interrupted.
    • Annual prepayment receives a 5% discount on monthly hosting fees.
    • The quarterly or annual prepayment is non-refundable and cannot be pro-rated.
    • No bills or invoices will be sent by postal mail or fax.
    • If a client has chosen a quarterly prepayment option, prepayment is due at the beginning of each quarter (3 months), based on the date the account was established. If a client has chosen an annual prepayment option, prepayment is due at the beginning of each year (12 months), on the anniversary date the account was established. (If the account was established at the end of the month - the anniversary dates may be subject to adjustments, based on calendar months.)
    • If a client wishes to change from quarterly prepayment to annual prepayment or vice versa, they can queue themselves for the payment period switch through their control panel. The payment period changes only occur at the end of the current billing cycle.

    Payment Method - Credit Card
    • CHost.net accepts only credit card payments (Visa, MasterCard, American Express, Discover).
    • Online credit card payment is authorized and assessed in real time.
    • Once an order is successfully submitted, the client is subject to CHost.net's refund policy.
    • Client has seven (7) days to get payment to CHost.net after first email notification to the billing contact regarding setup of a new account or a renewal.
    • If payment is not received within seven (7) days of the anniversary date, the account is subject to suspension. If payment is still not received 21 days after the account has been suspended, the account will be cancelled.
    • If payment is not received on time, then the account is cancelled.

    Policy Changes
    • CHost.net reserves the right to change prices at any time.
    • All monetary transactions will occur in $US dollars.
  7. Additional Features
    • Additional features such as disk space and email can be added at any time and are billed monthly.
    • Monthly additional feature prices are not prorated.
    • Add on costs are non-refundable regardless of whether the service was used.
    • Credit Card: Charges are assessed in real time for the current month and every upcoming month until the end of their billing cycle.
    • If payment is not received on the 7th day from the date additional features were ordered, the account will be suspended. CHost.net will cancel an account if payment is not received by the 28th day from initial order date of the feature.
    • Additional services will be activated when payment is received.
  8. Renewal and Billing Schedule
    CHost.net automatically renews your account based on your previous payment option. Those who have chosen the yearly payment option will automatically be renewed for another year unless CHost.net is contacted prior to the anniversary date of your service. The same schedule applies to those accounts that have opted for quarterly payment.
  9. Credit Card Failures
    If there are difficulties with the completion of the charge the client will be notified by email.

    PLEASE NOTE: If your credit card fails to authorize payment on the billing due date, another attempt will be made in six days. If on that day the card continues to be declined, the account will be suspended. A final attempt is made 21 days following the suspension date. If still unsuccessful, the account is cancelled for non-payment and all registered domain names and information will be subject to deletion.
  10. Account Reactivation
    If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $19.95 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and NSF check processing fees.

    If your account has been cancelled for 30 days or more, it will be necessary for you to sign up the account for new service via our online order form. All fees, which are required for new sign up, are applicable. However, the reactivation fee of $19.95 does not apply.

    If an account was cancelled due to policy violation, CHost.net will not reactivate the account.
  11. Refund Policy
    • For new accounts, the set up fee is non-refundable.
    • The 3 month and 12 month prepayment for hosting is non-refundable.
    • If CHost.net terminates an account due to policy violation, there will be no refund. The policy violator may be charged a $500 clean up fee.
    • Monthly fees associated with additional features are non-refundable.
  12. Cancellation
    CHost.net reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. CHost.net reserves the right to delete the policy violating web site content without notice.

    Customers can cancel service at any time. Cancellation requests should be sent via the Control Panel, although email cancellations will also be accepted. Only authorized persons can cancel an account.

    If the client requests cancellation, their account will be terminated immediately unless they specifically state they wish the account to be cancelled at the end of the current billing cycle. If the client specifies immediate account termination or fails to define when the account should be cancelled, CHost.net reserves the right to terminate service and delete the web site contents without notice.

    The minimum information required to cancel and account are:
    • Specific reason for cancellation
    • Last four digits of the credit card on file or account password (as validation to cancel account)
    • Domain name or client ID number (to positively identify the account to be cancelled) Cancellation requests emailed to CHost.net should be emailed to billing@CHost.net.com with the domain name of the account be cancelled in the subject line of the email. Refund policies (see Section 12) strictly apply to all cancelled accounts. If an account is cancelled due to non-payment, CHost.net reserves the right to delete the web site contents without notice.
  13. Indemnification
    Client agrees to defend, indemnify and hold harmless CHost.net against any liabilities arising out of defective products sold to customers from CHost.net servers, personal injury or property damage caused by products or services sold or distributed from CHost.net servers, any material that infringes or allegedly infringes on the rights of a third party available from CHost.net servers, and any material that libels or allegedly libels a third party available from CHost.net servers.
  14. Disclaimer
    CHost.net is not responsible for any damages to any client's business. CHost.net makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of CHost.net's web hosting and email service is at the client's sole risk. CHost.net's services are provided on an "as is, as available" basis.

    CHost.net does not guarantee that our services will be uninterrupted or error free. CHost.net will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.

    In no circumstance will CHost.net be liable for any claims resulting from the use or inability to use CHost.net's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to CHost.net servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.
  15. CHost.net reserves the right to revise our policies at any time.
 
 

 
 
 

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